Customer Experience Specialist (Denver, CO)

Job Summary:

System76 is a leading provider of Ubuntu pre-loaded laptops, desktops, and servers. System76 focuses on quality products, excellent service, excellent support, and a commitment to open source technology. We strive for a high energy work environment with the fluid exchange of ideas and creativity. System76 Customer Service Representatives are responsible for ensuring a positive and enjoyable experience for our customers.

The ideal candidate is passionate about Ubuntu and Open Source Software. You want to see Ubuntu in everyone's hands and you want to help make that happen. You understand that a customer's experience with a company is just as important as the product the company ships. You want to be a part of building the next generation computer company.

Key responsibilities:

• Working with product assembly teams to ensure timely order delivery. Communicating with customers if there's a delay.
• Answering customer inquiries and solving customer request by phone and email
• Processing upgrades and returns
• Verify credit card address information for non-conforming orders
• Ensure accurate pricing with upstream manufacturers
• Shipping 'Powered by Ubuntu' stickers and inserts throughout the world
• Keeping office supplies stocked
• Keeping the assembly team stocked with production materials
• Discussing System76 and Ubuntu with potential customers

Required skills and experience:

• Excellent, demonstrable written and verbal communication skills
• Passionate about Ubuntu and Open Source software
• Organized

Desirable skills and experience:

• Ability to clearly discuss the merits of Ubuntu
• Experience with social networking sites (Facebook, Twitter, LinkedIn)
• Experience with Google Docs

To be considered for this position, send your résumé to careers@system76.com